Shona knew the size of the task at hand . She had to field questions like ‘ how do we embrace change as leaders ?’ and ‘ how do we get behind the change leaders ?’ and ‘ how are we going to drive it ?’
As Shona sees it , change must be communicated through to senior management and to branch management level to drive the change . Starting topdown , taking leadership on the change journey , equipping it with the right tools to support the managers who will drive change .” She adds that “ change approach needs to be top down , bottom up and peer to peer .”
Mindset is key for Shona and her team , making sure everybody is ready for the change : “ we had a clear communication strategy to ensure we communicated consistently and regularly , we led workshops with the business and ensured we reviewed our processes to ensure they did not conflict with the adoption of the technology and the new changes .”
Underlining the importance of a clear vision , Shona adds “ from the beginning of the
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