RANDSTAD
“Our core integration engine is all built around microservices and API , bringing our front office , middle office and back office systems together ”
ABDUL MANIK CIO & CTIO , RANDSTAD
to Abdul : “ transformation is also about process transformation and then people / cultural transformation . So change looks at all three angles .”
As Abdul openly admits , change cannot come through just one person . The tech element often proves easy , it ’ s the change buy-in / adoption / management that ’ s hard .
Shona Riley is Director of Business Transformation and Continuous Improvement . Shona is extremely hands-on when it comes to working with the business and leadership team to drive initiatives that increase productivity and business performance .
Shona says , “ we are combining multiple front offices into one single front office , on multiple brands . What has come out of it so far is that we ’ re different , but the same . The first challenge was each vertical market , as they have very different needs to the others and very different problems . We actually started the journey with the real users , but when you put any new technology forward , you will hit some change resistance and limiting beliefs . We actually interviewed 60 + consultants throughout the UK to find out what their challenges and their key problems were .”
118 February 2022