UIPATH
according to McKinsey , 2.6 trillion hours of work per year are automatable in the U . S . alone . By utilising robots to automate tasks , organisations can make people ’ s work more valuable and fulfilling and bring more value to the business .
“ First of all , you are digitising your operation ,” Krumrey says . “ You ’ re creating a digital automation or digital operation that works very closely with the human to drive it , but you are eliminating all the work with data-thirsty applications . Thus , humans are taking more decisions , while spending less time feeding data into systems . The second aspect is that you are reducing that manual effort , giving back to employees more time for things that bring more value to the business ,” he adds . “ For example , in customer service , if we can automate the entire email and voice communication for standard requests about order status inquiries or placing an order , then human agents only need to handle the exceptional cases or where people cannot follow the standard procedure . Those cases are then served by a human , while everyone else , who just had a standard inquiry or an order request , gets served immediately by a voice-enabled robot .
“ This is particularly critical in unexpected customer transactions of high volume like in the COVID-19 pandemic ,” Krumrey explains . “ When COVID broke out , a high volume of tickets had to be cancelled . Vouchers had to be created . Imagine the cost and effort involved to staff , who had to handle such a situation with many temporary workers to meet the demands . But if you had automated the processes , then peak volumes can be handled quickly and configured on the automation platform – that ' s what automation will help to drive . Consequently , customer experiences will be improved , and processes will be running faster and more efficiently whilst providing real-time process data to explore customer services quality .”
Developing the next level of automation solutions With a technology partner like Cognigy and other conversational AI partners , UiPath is continuing to
2005
Year founded
4,000 +
Number of employees globally
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