UIPATH
develop innovative automation solutions for organisations . One such example was a solution demonstrating the ‘ art of the possible ’ to one of the biggest airport organisations in Southeast Asia , which allowed customers to book flights and check in through a voice-enabled robotic call centre agent speaking fluently in Mandarin . “ With Cognigy , we had a perfect solution , a showcase , where you could book your flight by just calling and talking to the robotic call centre agent in a natural way ,” Krumrey elaborates . “ Imagine how this can help with all the multi-lingual customer service demands . Now , companies are paying a lot of money for temporary contact centres in countries with lower costs .
“ We also developed another interesting use case of reinventing IT support with UiPath and Cognigy in which a voiceenabled robotic call centre agent could assist the end user with a pre-installed UiPath robot to capture all relevant technical configuration data ( e . g . network configuration settings , screenshots ) and log an IT Helpdesk ticket from the user desktop on behalf of the user ,” Krumrey adds .
“ Since UiPath has the highest enterprise-level security , especially in combination with the Crowdstrike integration , this futuristic use case is actually safe to realise and offers a totally new way of delivering IT workplace services .”