UIPATH
responsibilities of workers change . Our platform offers all components to support a company ' s digital transformation strategy requirements whether it is in customer experience or a fully-digitised supply chain operation , optimised finance operations , automated B2B operations , etc . If you include the ecosystem of our Technology Partners then the spectrum of the digitisation capabilities expands even further and delivers a totally new way for companies to interact with their customers .
“ Utilising RPA can offer a number of benefits , from streamlining operations and increasing productivity to providing cost savings for organisations ,” he observes . “ That ' s often the initial trigger point for many companies to drive the digital transformation , but the actual important ask is : ‘ How can I create better customer service ?’
“ You are creating a digital automation or digital operation that works very closely with the human to drive it , but you are eliminating all the work with data-thirsty applications ”
BORIS KRUMREY GLOBAL VP FOR AUTOMATION INNOVATIONS , UIPATH
“ I suggest a design thinking approach ,” Krumrey adds . “ For example , if you ’ re a big recruiting agency and you want to reinvent the way recruiting is done , you look at your talent – that ' s your customer journey - and you look at the recruiter who is the anchoring persona for the end-toend service journey . You break down the journey in phases , identify the operational challenges and develop automation solution ideas to address these . In this way , you cover long-running processes , handoffs , and tasks for automation that assist the recruiter and improve the customer experience for the talent .”
Krumrey believes that with design thinking , we will finally start thinking about automating organisations role by role , instead of running automation programs on a much more granular process-by-process basis . This approach will scale up the digital transformation programme much quicker and engage the individual more effectively .
“ We can actually build a robotic twin of , for instance , an accountant and redefine the role as a financial business analyst ,” he says . “ The heavy leg work of an accountant is now done by the robotic twin covering multiple processes and tasks .”
The end goals of the automation journey The end goals of automation are clear :
92 December 2022