ISG AUTOMATION
128 shape the two companies ’ relationship , Johnson refers to the ‘ new normal ’ or post-COVID-19 working conditions that businesses around the world are adapting to . “ Some of what we ’ ve learned together is now being delivered to our customers around how to make remote working safe and secure for everyone ,” he says . “ We need to work with partners like ISG because it helps organisations to make the change towards omnichannel customer service and the message we ’ ve been discussing : human intelligence and artificial intelligence working together .”
“ There is no one solution which is the panacea for automating large chunks of a business . Making sure that you ’ re choosing a trusted advisor will be extremely crucial and ISG is the right partner to guide that journey ”
— Wayne Butterfield , Global Head of Intelligent Automation Solutions , ISG
As a team of problem solvers , ISG has achieved commendably . Having said that , since technology never stops changing , problems needing to be solved won ’ t either and so the company ’ s focus must always be on the future . Despite the increasing sophistication of automation , Butterfield is confident that ISG Automation ’ s reputation and expertise will guide it successfully . “ Understanding the nuances between the various different technologies has always been an area which ISG really
DECEMBER 2020