127 of human and automated capabilities will yield the best results . “ Very often , organisations have different divisions looking after various channels . The effect is that customers end up with a very mixed experience . Our company is all about understanding your customer ’ s journey , making sure it ’ s as smooth as possible and dealt with in the best way possible ,” he continues .
Recognising a shared goal in the quest to optimise automation , Johnson comments that [ 24 ] 7 . ai ’ s partnership with ISG has been transformative . “ ISG is a key partner of ours : we appreciate its understanding of technology and its ability to differentiate between the truly valuable and the mundane .” Citing true partnership as critical , he adds that ISG helps to guide [ 24 ] 7 . ai through its thought leadership and understanding of vendors , which , in turn , allows the company to create added value for its customers . “ ISG has brought us valuable experience with robotic process automation ( RPA ), which is very important for us in terms of optimising how an organisation operates .”
When considering what key trends or technologies will continue to
aimagazine . com