AI Magazine August 2023 | Page 67

six buildings in Arlington , Virginia and Washington DC and manually completing over 40 separate tasks given to him on a single sheet of paper .
By contrast , when he joined ServiceNow , he onboarded through a single mobile onboarding low-code app , weeks before he officially started employment – a process that covered everything from NDAs and security training to entering direct deposit details and ordering company supplies . In turn , each of these steps , which may require some form of human intervention or approval or integration with a different department ’ s system of record , was automatically sent to the right department or system with full visibility over the entire value chain , including who was still required to do what .
Diversity of talent will redefine the workplace California-headquartered ServiceNow has come a long way from those early days of Fred Luddy trying to demonstrate prototypes of apps on his platform to venture capitalists ; the company now has more than 22,000 employees and its technology is used by 85 % of Fortune 500 companies . It has 7,500 global enterprise customers , including over 1,600 who are spending a million dollars or more , such is the scale of automation that it makes possible .
Clients include retailers like Walmart and 7-Eleven ; name brand entities such as Mars and Zoom ; sports entertainment companies such as Nascar , the NBA , and the NHL ; financial service and banking companies such as Wells Fargo and Standard Chartered ; government agencies like the US Department of Agriculture and the US Department of State ; plus , aeronautics and aviation companies including Delta Airlines and Airbus . aimagazine . com 67