“Process optimisation , including citizen driven low-code app dev , is going to become a very ubiquitous skill that everybody in the workforce will be expected to have ”
Despite how far it has come , ServiceNow is still loyal to Luddy ’ s original vision and purpose : to empower regular employees , with no technical background , to be able to effortlessly develop apps to help automate their work . Talent diversity is one of the central benefits of low-code technologies , lowering the barrier to entry for non-technical ‘ citizen developers ’, who could be spread far and wide across a client ’ s organisation . With low-code app development , more people can get involved in digitisation – meaning professional software developers are freed up to focus on complex , top-line , strategically important initiatives .
In turn , Gregg Aldana believes that app development , aided dramatically with the introduction on Generative AI , will become an important and common skill set within the workplace of tomorrow . Where 20 years ago people would list Microsoft Office as a specialised skill set ( it ’ s taken for granted today ), job applicants of the future will no longer be listing ‘ low-code app development ’ on their resumes . “ Business process optimisation and workplace automation , including low-code app development with Gen AI , is going to become ubiquitous and it ’ s going to become a regular skill set and capability that every person working in society will have by the end of the decade ,” Aldana predicts .
“Process optimisation , including citizen driven low-code app dev , is going to become a very ubiquitous skill that everybody in the workforce will be expected to have ”
GREGG ALDANA GLOBAL AREA VP , SERVICENOW
Does automation lead to fewer human jobs ? One of the most pressing topics within automation is the balance between future technology and the current labour market . Will the rise of Generative AI driving accelerated automation necessitate fewer human jobs ? Aldana doesn ’ t think so .
“ What you ’ re going to see will be like a professional developer on steroids ,” he continues .
68 August 2023