APPLICATIONS improving commercial performance or delivering better customer outcomes.”
Cathie explains that the right metrics will depend on the business context, but organisations should focus on whether AI is helping them solve real business challenges and deliver measurable results.
“ This could include improved responsiveness to changing conditions, faster and more informed decisions, stronger operational performance and the ability to adapt more effectively to customer needs,” she says.
Cathie highlights how important it is to ensure AI is tied to value from the beginning.
“ Organisations should avoid measuring success simply by how many users have access to a system or how much a technology is being used,” she says.“ The more meaningful question is whether AI is helping the business make better decisions and achieve tangible outcomes.”
She then explains how this ties in with IFS’ s approach to AI adoption:“ At IFS, we use value as the‘ single thread’ through everything we do – from understanding customer challenges through to delivering technology solutions. This same principle underpins our approach to AI adoption: helping organisations scale intelligence where
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