PEKIN INSURANCE strategic investments, she and her team could reduce costs whilst also improving their capabilities.
So, with renewed determination, Amy presented a series of business cases for technology modernisation initiatives. The first focused on migrating the company’ s integration platform to WSO2, a provider of integration platform services. WSO2 is recognised by research firm Gartner as a visionary in the integration space, with platforms built primarily on open-source capabilities.“ The heavy emphasis on expense reduction became the catalyst for the business case for these initiatives,” Amy says.
The second major initiative involved partnering with One Inc, a provider of digital payment capabilities. This project aimed to modernise customer billing and claims payments through a digital wallet system. Pekin already had a relationship with One Inc for claims payments, making expansion into premium payments a natural progression.
The One Inc implementation enabled compliant and cost-effective credit card merchant fee processing. This modernisation effort contributed over US $ 3m in annual expense reductions while also improving Pekin’ s customer experience.
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