EXECUTIVE INSIGHT
As one of the leading global tech giants , Microsoft is no stranger to digital progress . However , its next challenge is to empower its workforce to leverage AI responsibly to accelerate their skills , career development and the company as a whole .
One area where Microsoft is eager to develop AI is the financial services sector . According to Theo Michalopoulos , General Manager , Financial Services Industry for Microsoft UK , the company is on the front foot in responding to growing trends and developments within this business area .
First starting with Microsoft in 2008 , Theo then returned to the company after a six-year break , with the desire to be at the forefront of the digital transformation progress .
“ Having spent a significant amount of time in the technology sector , I saw how Microsoft could drive the digital transformation specifically within financial services and create positive change for customers and society ,” he says .
Theo speaks to AI Magazine about the evolving role of AI in the financial services sector and how Microsoft is poised to continually empower businesses to bolster their technology use .
Q . HOW DO YOU ENSURE MICROSOFT STAYS A LEADING PROVIDER OF DIGITAL TRANSFORMATIONS ?
» I lead Microsoft ’ s efforts to be the preferred partner for digital transformation in the financial services industry . We
“ One key area where AI can drive immediate impact is in meeting ever -changing customer expectations ”
work closely with our customers and partners to understand their business goals and challenges and deliver solutions that leverage our cloud , AI and security capabilities . I also oversee a team of industry experts and technical specialists who have deep knowledge of the financial services sector and its unique needs .
We support their professional growth and foster a culture of innovation and customer obsession within our team . Furthermore , we contribute to the development and implementation of our global strategy for the financial services industry , ensuring that it aligns with our vision , mission and values .
Q . WHAT EXCITES YOU MOST ABOUT THE FUTURE OF AI IN FINANCIAL SERVICES ?
» AI has the potential to ensure that every customer of a bank or insurer can receive a personalised service that
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