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Sunrise: Digital Transformation Powers Swiss Telco’ s Future
Today, Infosys plays a central role in Sunrise’ s IT landscape.“ Infosys is responsible for most of the design, build and run of the IT landscape, in a hybrid model where the internal Sunrise team fully retains the strategic lead and know-how to mitigate any sourcing risk,” she notes.
To strengthen this collaborative approach, Sunrise has implemented several innovative practices.“ We often conduct design thinking workshops, or encourage flip-shoring, where we assign key people from my team to Infosys development centres in India to run development activities together,” says Anna Maria.
“ All this helps create a feeling of common goals, teamwork and cultural alignment.”
Looking ahead, AI is set to form a key component in the partnership’ s evolution.“ I am excited about the possibilities that AI is set to unleash across the areas that we partner with Infosys. I believe that AI is going to be the X-factor in the digital transformation journey of Sunrise,” Anna Maria explains.
This focus on AI was highlighted at a recent AIOpenDay event at Sunrise, where technology partners shared ideas and AI use cases.
Anna Maria adds:“ One of my takeaways from the session was that AI will have a key influence in critical areas of internal operations, customer care, sales, cybersecurity and network investments.
“ I envision Sunrise leveraging AI pervasively across constituents of our ecosystem. We want to facilitate the lives of our employees and our customers with the introduction of these emerging technologies.”
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