AI Magazine May 2024 | Page 198

SHENGYUAN SU TITLE : SUSTAINABILITY DIRECTOR
ZENDESK

SHENGYUAN SU TITLE : SUSTAINABILITY DIRECTOR

INDUSTRY : SOFTWARE DEVELOPMENT
LOCATION : UNITED STATES
Shengyuan is the Sustainability Director at Zendesk where she leads the company ' s sustainability and climate strategy . In this role , she guides the setting of ambitious and meaningful environmental targets and empowers crossfunctional leaders to embed sustainability across the business . She also oversees Zendesk ' s carbon offsetting and removal programs with a goal of accelerating the global transition to net zero . Previously , Shengyuan led climate programmes at Salesforce , where she incubated the very first sustainability product , ' Net Zero Cloud .' She holds a Master ' s degree in Environmental Management from Duke University .
employs expertise to help drive this down further . At the helm of this is Sustainability Director Shengyuan Su , who touts Zendesk ’ s technical excellence as a SaaS provider .
“ We are a SaaS leader and we focus on helping companies unlock the power of customer experience and build lasting relationships ,” says Su , sharing the essence of the company and its mission . “ We offer our customers intelligent customer service solutions . Ultimately , this simplifies business and makes it easy for companies and customers to create connections .”
198 May 2024