THE AI INTERVIEW

“ AI should give employees superpowers, not replace them,” Adam says.“ By removing administrative tasks and surfacing insights instantly, it frees people to focus on creativity, judgment and higher-value work. Upskilling ensures workers can step into these expanded roles rather than be displaced by automation.”

The technology skills gap is not a new phenomenon, but AI has placed a larger spotlight on it in recent years, with many employees struggling to keep pace. Adam argues that

Adam Spearing, VP of AI GTM EMEA, ServiceNow