“ The AI Control Tower gives businesses full visibility into performance, compliance and risk, ensuring AI can be scaled securely and responsibly,” Adam goes on.“ Combined with our AI platform, enterprises can connect data, models and workflows in one governed environment, turning AI from scattered use cases into coordinated, enterprise-wide systems of action.”
That shift – from isolated pilots to enterprise-wide coordination – is precisely what distinguishes organisations that extract lasting value from AI from those that remain perpetually in experimentation mode. For Adam, governance is the foundation that makes scaled innovation possible.
The human side of adoption Technology is only part of the equation. Adam is emphatic that the human element must never be overlooked and that workforce upskilling is as critical as any platform investment.
ServiceNow’ s own internal experience illustrates the point: 83 % of its employees now use AI tools confidently, unlocking 1.6 million hours of capacity in the process.
28 March 2026