AI PLATFORMS
SAP
Business AI : “ Office Cat ”
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“ Since Gen AI is only as valuable as the data it draws from , companies that can best combine their own business data with Gen AI to provide the strongest context to the models will have a significant leg up on the competition .”
Solutions cutting through the ‘ AI hype ’ Sun acknowledges the risk of disillusionment with AI technologies that fail to deliver tangible business gains . To combat this , he stresses the importance of applying business context and additional grounding to AI inputs , ensuring the reliability of the results .
“ Customers can quickly become disillusioned if they don ’ t see tangible business gains from AI technology .
“ With public LLMs released for consumers , nearly every business person understands the potential power of generative AI , but most realise that deriving useful insights is tough . This is due to errors from hallucinated responses or correct but irrelevant information . To address this , we apply the company ’ s business context and additional grounding to the input along with other postprocessing tools to ensure the highest level of reliability in the results .”
Building AI capabilities to bring strong value and positive change Although early in his tenure , Sun is focused on embedding top-tier AI capabilities into SAP ’ s offerings . His goal is to ensure that
142 March 2024