Accenture’ s Americas Public Service Data, AI & Agentic Lead, Eyal Darmon, explores its work with Missouri DSS and how it can impact the wider public sector

Building a connected digital ecosystem

Accenture has moved Missouri DSS away from 30-year-old legacy silos into an interoperable ecosystem of engagement with residents.

Around the world, a growing number of organizations are transforming benefit distribution using AI systems.

Accenture has been embedding AI into the benefit management process through its partnership with the Missouri Department of Social Services( DSS).

“ Accenture and Missouri DSS have had a really strong partnership over the last few years,” says Eyal Darmon, Americas Public Service Data, AI & Agentic Lead at Accenture.

“ We’ ve been able to bring to Missouri experts in contact centers, experts in engagement with residents and experts in social services.

“ We’ ve been able to help improve the engagement with residents and help make sure that the benefits that those individuals so greatly need are able to be provided with ease.”

It tackles the difficulty of untangling state infrastructure to enable data flow between front-end citizen-facing solutions and back-end processing.

Eyal says:“ The way Accenture helps shift DSS to a unified digital ecosystem is one that requires not just Accenture, but also other partners including Google, Hyperscience, ServiceNow and RedMane.

“ When you have multiple vendors engaged in an organisation, it’ s always critical to make sure that everyone has awareness and transparency.

“ The core of the reason we do this is to make sure that we’ re providing the best capabilities and outcomes to the residents of the state. When you have that as a central goal, everything else starts to fall in line.”