MUANG THAI LIFE ASSURANCE
“ The most important thing in life insurance is trust and honesty . Trust in the company , trust in the product , trust in the team as this provides sustainability for both our customers and MTL ”
SARA LAMSAM CEO , MUANG THAI LIFE ASSURANCE
fraudulent claims , which can be in excess of 20 % of total claims for the whole industry .
“ We can see any fraudulent claims , such as any other medicines being prescribed , and analyse all sorts of things that we were not able to do before . Not because we didn ' t have the data , we had the data , but not in the right format .
“ We are now working on OCR to read a doctor ’ s handwriting and contextual information . You may ask why we need this when hospitals will be digital in the future . The answer is in Thailand , we have many sophisticated hospitals and those which are basic and still use pen and paper .
“ It is estimated abuses and fraud in life insurance probably constitute for up to 20 % of the total claims . MTL is a big company so even if we fractionally reduce this by 2 %, that ' s a huge saving , so it makes a lot of sense .”
Thai Chatbot using NLP MTL has also built their own Thai chatbot using Natural Language Processing ( NLP ) and have seen some “ spectacular ” results
EXECUTIVE BIO
SUTEE MOKKHAVESA , PH . D .
TITLE : PRESIDENT INDUSTRY : INSURANCE LOCATION : BANGKOK , THAILAND
Sutee is the President of Muang Thai Life Assurance Public Company Limited ( MTL ), overseeing all management operations , investment , risk management , strategic direction , and digital initiatives .
Sutee holds a PhD in Applied Mathematical Finance from Imperial College , London . As a professional with more than 18 years of experience in financial services . He set up Aigen , a subsidiary of Muang Thai Group . Aigen is an AI-as-a-Service company focusing on using deep learning to create solutions for the group .
He also teaches at various academic institutions and focuses his research in areas of Asset Management , ALM , Risk and Optimisation .