MUANG THAI LIFE ASSURANCE
“ We recruited 30 best-inclass experts for Aigen and the mandate would be to work together with MTL and solve any technology problems and once they have this brain established they can sell this service to other industries ”
DR SUTEE MOKKHAVESA PRESIDENT , MUANG THAI LIFE ASSURANCE
specialises in AI as they felt this was going to have a big impact on the insurance industry .
“ We built a strong capability with 30 bestin-class experts for Aigen and the mandate would be to work together with MTL and solve any technical problems and once they have this brain established they can sell this service to other industries .
“ The first use-case was on a death claim which used to take a claims manager 55 minutes . With AI it took six seconds - which is a massive productivity gain . I can then redeploy people to work on harder cases that need human intervention .
“ Aigen is maturing nicely and what we are proving is the right people with the right culture and right incentives can innovate on the edge and create a high-value enterprise ,” he said .
How AI can detect fraud Mokkhavesa said they are seeing great potential in AI helping MTL with Optical Character Recognition ( OCR ). This technology can help decipher an itemised bill from a hospital and identify any
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