TELUS
Exploring AI in the workplace When evaluating the team ’ s evolution , TELUS knows they need to examine not just current technical skills , but also anticipate future technology shifts . They emphasise nurturing a culture of continuous learning , urging both individuals and the organisation to continually improve , ensuring they are well-prepared to embrace emerging technologies .
A prime example is generative artificial intelligence ( GenAI ). Although this technology has existed in some form for many years , its use has exploded in the last 12 months .
“ It ’ s not just about launching new tech like AI . We have to introduce it and allow team members to experiment , find out
what works for their productivity and support that cultural transformation ,” says Banick . “ Technology is hard , but not the hardest part . The most important thing is ensuring that we have a team that ’ s fully motivated , engaged and confidently believes that it can contribute to our future .”
TELUS is not only investing in individual contributors and technology experts , but also its leaders , preparing them to lead the technology company of the future .
Banick explains : “ The role of leadership continues to change . In today ’ s world , we need leaders that are at the forefron of how they use data and insights to unlock the potential and the capability of their teams .”
78 December 2023