AI Magazine December 2023 | Page 13

with successful proof of concept work showing exciting possibilities covering ore areas from product development to supply chain optimisation . In the years to come we will see other industries making headway , from banks improving customer service and knowledge management to life sciences organisations taking clinical trials to the next level .
It is going to disrupt service providers like Hexaware through its impact on underlying economics and service offerings , whether it is coding , testing , customer operations , or service desk . We need to understand and leverage it , to reduce expenses , improve developer productivity , increase revenue , and also disrupt our clients and industries .
Our proven track record of enabling businesses to digitally transform means we ’ re perfectly placed to help realise the promise of generative AI . Being an early adopter carries numerous risks , from unanticipated costs to use cases failing to deliver what they promised . We have an important role to play in the coming years , leveraging our expertise to help our customers overcome these barriers and reap the rewards from generative AI .
Q . HOW IS HEXAWARE LEVERAGING GENERATIVE AI IN ORDER TO ENSURE VALUE GROWTH FOR ITS CUSTOMERS ?

» Our proprietary frameworks and methodologies provide structure and guidance that enables customers to make informed , intelligent decisions about how to implement and unlock value from generative AI .

Firstly , we use DecodeAI to demystify and deconstruct generative AI opportunities and use cases . This provides companies with a navigational compass to help navigate
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