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“ RPA is not about automating roles out and reducing headcount , but making tasks within jobs more efficient ”
— Xena Lappin , EVP Transformation & Innovation , Teleperformance of RPA from here on in , however , with significant challenges remaining . One of the problems that might bring down an RPA deployment is simple coordination , as Carden explains : “ The problem is organisations must make sure that the work performed by robots is coordinated between the right bots , people and systems . When this isn ’ t orchestrated well enough , the benefits of RPA evaporate . Orchestration should be the
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