AI Magazine August 2026 Issue 48 | Page 54

LoB heads meeting the new CEO
Evalueserve manages active engagements in more than

45 countries

The company supports operations in more than

25 languages

I think about it as three things that have to come together for that to change: domain knowledge, permission to play and technical expertise. You need all three. Most organisations have one, maybe two. Very few have all three in the right combination.
Q. YOU MENTIONED THREE THINGS HAVE TO COME TOGETHER: DOMAIN KNOWLEDGE, TECHNICAL EXPERTISE AND PERMISSION TO PLAY. START WITH THE FIRST TWO. WHAT DOES IT ACTUALLY TAKE TO GET THOSE RIGHT?

ยป Domain knowledge is the deep understanding of how a specific industry