SERVICENOW
“ People come to work , and they want to work for somebody who is sincere and genuinely passionate about what they ’ re leading . I believe in what we ’ re doing at ServiceNow so much ”
GREGG ALDANA GLOBAL AREA VP , SERVICENOW
In under a week , the State Department built an externally facing custom low-code app using Creator Workflows App Engine that allowed people to request repatriation assistance , accompanied by an internal workspace that allowed employees to process those requests and complete background checks on applicants . Despite the intense requirements – including that it was mobile-friendly for those on the ground in Kabul – the State Department was able to roll out the app in a matter of a few days . Since then , they ’ ve gone on to expand upon this initial app and resettle over 70,000 refugees through their repatriation programme , integrating with other government agencies like the FBI and Department of Homeland Security to ensure that it was rigorously vetting those returning to the US .
ServiceNow ’ s low-code App Engine also proved incredibly useful at the outset of COVID-19 . When the city of Los Angeles wanted to roll out a COVID testing reservation app in the first few months of the lockdown , it had no way of getting something live as quickly as they needed it . The app would need to connect members of the public with pandemic testing facilities , helping public
health officials to monitor and control the spread of the virus .
“ I remember the Los Angeles Mayor going on TV live during the week and saying , ‘ we ’ re launching this testing programme Sunday night ’. They had to pick a technology to do it with rapidly , and they did it with ServiceNow ’ s low-code App Engine ,” Aldana says . “ Our team helped them design it , they used an integration partner to build it , and they launched it in less than 72 hours .”
The other industry adopting ServiceNow ’ s low-code App Engine aggressively is financial services . These are heavily regulated
74 August 2023