SERVICENOW
Another example – from the private sector this time – is an undisclosed airline , who are using ServiceNow ’ s platform to offer a shift bidding system for flight crew and cabin crew . Employees were able to bid on more desirable shifts and work patterns , meaning not only did the airline unshackle themselves from a traditionally arduous and heavily paper-based process , but they were also able to analyse where their staff wanted to work and when they were available .
“ It ’ s game changing ,” Aldana says . “ It ’ s changing the mission of many of these organisations and their ability to do business . I ’ m seeing this in a lot of different areas where you ’ re opening up completely new business models that weren ’ t even available beforehand .”
ServiceNow ’ s two main growth areas ServiceNow ’ s Creator Workflow products are available to businesses of all sizes , across every industry and every geography . But the company has observed two industries that in particular that are adopting its low-code solutions at an aggressive pace : public sector entities , and financial service companies including banking .
The public sector is Aldana ’ s domain ; he spent over a decade in the US Federal Government prior to joining ServiceNow . After cutting his teeth in New York City – working as a developer at a Microsoft Partner during the dot-com boom servicing customers across financial services at Guardian Life Insurance and Mutual Life Insurance of New York – he moved south to Washington DC . First , he was a consultant for the US Department of Treasury , helping to build software to manage international debt ; that was followed by six years as Chief Enterprise Architect for the Selective Service System , a small agency that manages the US military draft ; then during the fall out of the subprime mortgage crisis in 2010 , he became a ServiceNow customer while leading capital investment application development at the US FDIC , which insures all bank deposits in the United States ( and has been back in the news again lately , following the demise of Silicon Valley and Signature Banks ).
One incredible public sector case study that really summarises ServiceNow ’ s speed and agility is the U . S . Embassy Kabul Repatriation Assistance Request App . An extremely mission critical low-code app built by the US State Department to repatriate citizens in the wake of the US withdrawal from Afghanistan in 2021 , the US Department of State is one of ServiceNow ’ s largest Creator Workflows App Engine customers with 130,000 employees and 257 embassies worldwide conversing in multiple languages across many different cultures . Clearly , the needs here are varied and extraordinarily complex . When the decision was made by the US government to evacuate Afghanistan following the Taliban ’ s return to government , the department needed a way to deal with the huge volume of repatriation requests .
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