SERVICENOW
Creator Workflows as a business unit was launched during the pandemic in 2021 , when ServiceNow noticed their customers – hard-pushed to digitise their businesses rapidly – began building a wide array of custom apps using its low-code App Engine on a scale not seen before . The new business unit ’ s flagship product , App Engine , encapsulates the core development aspects of ServiceNow ’ s platform , which is used to build and extend all of the workflow products in the portfolio .
The business unit also includes Automation Engine , which incorporates ServiceNow ’ s key integration technologies in a lowcode manner ; Integration Hub , which allows workflows to connect to system endpoints ; RPA Hub ( native Robotic Process Automation ) to automate manual processes and connect to legacy systems ; and Document Intelligence to integrate and intelligently interact with document images within workflows .
Aldana explains that , instead of replacing all the underlying technology and information systems that companies currently use , ServiceNow can provide the “ connective tissue ” and offer a modern engagement layer for businesses , connecting all those underlying systems of record efficiently . Ultimately , the goal is to enable greater simplicity to drive business efficiency and greater employee / customer experiences .
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