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applications , as the type of project that has contributed to their recent business growth .
“ If you wanted to renew your passport in the UK , you had to go to the post office and pick up a long paper form – in fact , most people picked up two or three forms because they generally made a mistake . Once you completed your paper form , then you would send that by post to process your application , and you would you would receive a passport within 6 weeks . Actually , about a third of the applications were returned without a passport because there was still a mistake .
“ We digitised that journey . Now the user can process that all online – a much better user experience . Nearly 90 % of passport applications are processed this way now and the service has won multiple awards . That ' s a good example of the type of projects we would do at a national scale in the UK . Our national services impact in excess of 60 million people ,” says Sloan .
In the Digital Services ’ space , clients include the likes of Genomics England , Land Regristry ( HMLR ) and the Driver & Vehicle Standards Agency ( DVSA ), all of
56 August 2022