YEXT
“ One of the cornerstones of Yext ’ s success is strong partnerships ”
DEEPIKA RAYALA CHIEF INFORMATION OFFICER , YEXT
2006
Year Founded
AI / SEARCH ENGINE Industry
2000 Number of Employees
$ 354.7mn Revenue
Indeed , Yext recently expanded its AI solutions to new areas , enabling businesses to implement modern search experiences in key area such as customer support sites and support agent dashboards . These solutions are also optimized for their specific industry . For healthcare organisations during the pandemic , for example , Yext ’ s Find-a-Doc solution proved extremely helpful .
“ One such example is our ‘ Find-a-Doc ’ AI search solution for healthcare organisations that is designed to improve the preappointment patient experience by enabling patients to identify the right provider quickly and easily on a healthcare organisation ' s website ,” says Rayala . When a patient searches for a specific doctor speciality , location or other criteria , Find-a-Doc will rely on advanced NLP to actually understand the patient ' s query and return the doctors that match their criteria — complete with headshots , contact information , and helpful prompts like ‘ make an appointment ’ and ‘ get directions .’”
According to Rayala , Yext — as a global company — is committed to constantly expanding the number of languages its search platform caters for . Currently , its site search product exists in English , French , German , Italian , Spanish , and Japanese .
It ’ s easy to see how Yext ’ s solutions can offer a seamless , digital experience for end users . But for businesses , Rayala explains , there are even more benefits to reap : increased conversions , reduced support costs , expanded insights , greater productivity , and more .
Samsung , for example , turned to Yext to transform its help centre . First , Yext helped them build a robust knowledge graph that consolidated all their help articles , FAQs , YouTube videos , and more , then implemented an AI search experience on the site .
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