DELOITTE
Going back to the fourth foundation , one of the biggest fears and interpretations is around how AI impacts the workforce – how do you see this evolving ? Let me answer your question with a historical reference point on automation . Yes , there was a tremendous shift in societal constructs , including the nature of work , as we evolved from farming to industrial . However , the rise of AI in the enterprise is more aligned with addressing specific , tactical problems in the routine , rising-volume , and human-error prone components of work today – we are improving productivity and accuracy .
Take , for example , the ‘ automated banker ’ fear from 30 years ago – we use this term all the time today – ATMs – and yet , the freeing of humans from counting-centred tasks has led to a net increase in bankers and an explosion in financial services offered . AIOPS . D is about what machines and humans each do best . Employees ’ knowledge of the firm can be applied to solve more enterprise and career-enhancing challenges than untangling data . A machine
102 April 2022