DELOITTE
AIOPS
. D : Enterprise Autonomous Operations in the AI Age
What do you see as the mission of AIOPS . D ? How can it help the enterprise ? At Deloitte Enterprise AI Operations , more specifically AIOPS . D , we believe in simplicity and improving workforce happiness by letting people do what people do best – make complex decisions – and letting machines do what machines do best – managing a growing stack of data – that , inevitably , is at or near the edge of human non-manageability .
Our mission is to deliver autonomous process assets to empower our clients to achieve highly intelligent and resilient business operations . It ’ s time to think about AI in terms of end-to-end business outcomes ; the early successes of targeted solutions such as RPA have been great accelerators , but there is more that happens between RPA and a business outcome that still requires substantial human intervention .
This new era – it ’ s about bringing the work to the people , with digital workflows , and clear prompts for human intervention . We want to enable machine-learning from workforce interaction – not to reduce labour , but to improve accuracy , so that an employee can have strategic conversations , not debate the calculation method across different operating groups , or conduct calls with three separate departments to resolve a single data point .
We were struck by the evolving definition of AIOPS in the market . Can you explain how AIOPS . D is different ? Important question . I can ’ t say enough about the excitement here about the portfolio of capabilities we have completed , and our framework for the portfolio of microservices we have in development , all of which will speak to each other . It ’ s one , interconnected modular web of capabilities , just as operations should be .
100 April 2022