A new cloud-based telephony and call centre system will be operational soon and Wi-Fi infrastructure upgrades across London campuses and Malta will incorporate smart capabilities such as space utilisation tracking .
Integration and systems review efforts include implementing the Boomi integration platform to streamline connectivity between applications and conducting a comprehensive review of ERP systems to ensure they meet Queen Mary ’ s needs .
AI and automation Queen Mary continuously investigates various applications of AI and automation , particularly within its educational frameworks . “ The integration of AI holds the potential to markedly decrease administrative efforts by automatically generating meeting minutes and action items and by streamlining repetitive tasks through basic process automation ,” Rachel enthuses .
In education , AI will offer numerous benefits . For example , it will facilitate enhancing student recruitment by targeted marketing strategies and optimised resource allocation via predictive analytics . Chatbots and virtual assistants will manage student enquiries quicker and more efficiently . AI-driven systems will screen applications and provide personalised programmes of study .
“ In the future AI will play a critical role in supporting student retention by predicting and intervening with at-risk
Engineering student operating a robot
68 September 2024