EXECUTIVE INSIGHT
“ We ’ re using AI and it will help you solve your problem – and we ’ ve got both the experience and the innovation to prove it ”
MAXIME VERMEIR HEAD OF AI STRATEGY , ABBYY
As a result , ABBYY has repositioned itself from a technology-focused organisation to adopt a more customer-centric culture .
“ AI is not a solution , it ’ s a tool or a set of technologies that can help a user do things differently ,” Ulf comments . “ What ABBYY has seen in the last 18 months or so is really a sea change in the perception of the necessity , capability and actuality of AI as a tool for everyone .
“ We are very mindful of the fact that our customers ultimately want results . In order for this change to be helpful and purposeful , what we are trying to do as a company is to use purpose-built AI in a way where it augments the outcome for the customer . It needs to be better for the customer without costing them .”
ABBYY is also eager to make its products easier and faster-to-market and is harnessing AI to offer more complex use cases for its customers .
“ We ’ re taking all of these technologies , we ’ re seeing what ’ s happening in the market , we ’ re seeing the research - and we ’ re putting it into our platform and our products in a way that it ’ s really going to make change for our customers ,” Maxime explains . “ With the combination of new technologies that have come to
24 September 2024