W ith Generative AI ( Gen AI ) having thoroughly taken hold of enterprises ’ imagination , Natural Language Processing ( NLP ) has emerged as a more commonly known noun for businesses across sectors .
From customer service chatbots to advanced data analysis , NLP is reshaping how companies interact with information and clients alike .
“ NLP has become a lot more ubiquitous and has grown into something that drives user experiences , rather than
‘ only ’ enriching them ,” says Sebastian Gehrmann , Head of NLP in the Office of the CTO at Bloomberg .
Previously , the technology played a supporting role in organisations operations . But as its capabilities have grown , so have expectations of it . This change of position has put enterprise in position to reap its rewards , but also feel its wrath if left unchecked .
NLP ’ s evolution NLP has come a long way since its inception in the late 1940s . What began as a niche field of AI has now evolved
106 September 2024