Model token usage is the AI cost that organisations find hardest to predict and manage, cited as a topthree challenge by
Of all AI-enabled work,
( 55.1 %) on average is still led by humans. By year-end 2027, respondents expect that share to fall to 39.6 %
MIND THE( VALUE) GAP
Source: ISG’ s State of Enterprise AI – The AI Value Gap report( Sept 2026)
Model token usage is the AI cost that organisations find hardest to predict and manage, cited as a topthree challenge by
2 / 5
OF RESPONDENTS
Of all AI-enabled work,
MORE THAN
HALF
( 55.1 %) on average is still led by humans. By year-end 2027, respondents expect that share to fall to 39.6 %
MORE THAN
40 %
OF ENTERPRISES
report that AI has generated the most value over the last 12 months through workflow-centred uses aimagazine. com 13