head. That last part is the cultural shift, and it is harder than any of the technology.
Q. HOW DO YOU ENSURE AN AI AGENT’ S UNDERLYING LOGIC STAYS ALIGNED WITH BUSINESS INTENT WHEN REAL-WORLD MARKET CONDITIONS SHIFT DYNAMICALLY?
» Market conditions are actually the easier part. They are at least visible. But you need to make sure your agents know to gather them from reliable sources and incorporate them each time.
What is harder is the context that never makes it into any system. An account manager comes away from a client meeting knowing the relationship is in great shape, genuinely enthusiastic about expanding. The agent has the account flagged as at-risk based on a support ticket from three months ago that nobody closed out. Two different pictures of the same customer, and the agent is working from the wrong one.
This is happening constantly, in every customer interaction, in every internal decision made on something someone
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