AI Magazine May 2024 | Page 200

The software development business prides itself on its mission to “ power exceptional service for every person on the planet ”. What this means for clients is collaboration with a dedicated team with more than 15 years of experience in revolutionising online CX for clients . Most recently , though , the organisation has been evolving to further enhance its offering by harnessing the power of artificial intelligence ( AI ).
“ Today , we have our complete customer service solution powered by AI , and we connect over 100,000 brands with hundreds of millions of customers over phone chat , messaging , and social and health centres ,” Su highlights .
This statement is inclusive of organisations around the world , including the likes of Uber , Tesco and Disney in the corporate world , as well as small-tomedium enterprises .
200 May 2024