OLD MUTUAL
As she describes , AI is currently a major trend that is set to continue . “ We will continue to improve our AI capabilities . The key focus should be on leveraging AI to drive tangible business value . Many organisations are experimenting with AI , but few have truly cracked how to harness it effectively to propel their businesses forward . Identifying use cases that can deliver substantial value will be critical in the coming years .
“ AI has the potential to automate mundane tasks , which is especially valuable for an insurance company like ours that deals with immense complexity and vast amounts of data . Enabling zero ops through AI can allow our staff to concentrate on enhancing customer experience and driving innovation .”
Ultimately , Old Mutual ’ s two-pronged approach to its transformation involves simplifying its technology landscape while simultaneously building engineering capabilities . “ We are transforming our workforce by developing mastery in specific skill sets such as data science , engineering and AI . We will also deliver on our key transformational programmes initiated two years ago , to provide integrated experiences when interacting with customers and advisors across our multiple product suites .
“ The next 12 to 18 months are critical for us to realise the value of these initiatives and achieve our transformational objectives . Our focus will be on enabling an integrated experience , rather than the current fragmented customer experience .” aimagazine . com 193