OLD MUTUAL
“ The key focus should be on leveraging AI to drive tangible business value ”
MAY GOVENDER CHIEF INFORMATION OFFICER , OLD MUTUAL LIMITED
Partnership with Tamr helping drive transformation success To support its digital transformation initiatives , Old Mutual has collaborated with several partners across various domains such as cloud , data and customer / advisor experience . “ We look to our partners to bring best practices and assist with execution . However , a crucial aspect for us is to establish contracts that focus on delivering tangible business value for both parties , ensuring a mutually beneficial value-sharing arrangement .”
Among Old Mutual ’ s many partnerships , including those with cloud providers like AWS , the collaboration with Tamr has been particularly significant from a data perspective . “ As an insurance company rather than a technology firm , we recognise that we cannot excel in all areas . Therefore , we seek out organisations that possess specialised expertise and best practices to augment our capabilities .”
Initially , Old Mutual partnered with Tamr to replace its legacy master data management system and to leverage machine learning for modernising its data capabilities .
This , Govender explains , was a task that simply could not have been accomplished internally .
“ Tamr has been instrumental in helping Old Mutual build the foundational elements for our data strategy , a critical requirement for achieving our long-term ambition of becoming an AI-led insurance organisation .
“ Over the past two years , our partnership with Tamr has facilitated our journey , and we have mutually supported each other in driving execution success . Moving forward , we will continue to deepen our collaboration with Tamr , leveraging their expertise to enable our business and drive tangible value , as data is a key enabler in our strategy .”
Using the power of data and AI In South Africa , Old Mutual has embarked on a major initiative to boost its digital solutions across our life insurance business and value chain . Digital transformation is a key component of the organisation ’ s customer-centric strategy , and Old Mutual has been on a multi-year journey to integrate and implement relevant technologies across its operations .
“ For the next 12 to 18 months , we will continue our digital transformation journey , with a strong emphasis on driving improvements in customer and advisor journeys through digital enablement ,” Govender highlights . “ We also aim to accelerate our AI ambition by leveraging our investments in cloud and data capabilities , fostered through our partnerships with Tamr and AWS , to enable our data strategy .”
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