TOP 10 – AI PLATFORMS FOR RETAIL

FOUNDED: 1975 EMPLOYEES: ~ 228,000 CEO: SATYA NADELLA REVENUE: US $ 281.7BN

Microsoft Dynamics 365 brings together CRM and ERP capabilities with advanced AI services from Microsoft’ s broader ecosystem.

For retailers, the platform enables unified customer profiles, predictive demand planning and AI-driven marketing insights. Integration with Azure AI and generative tools such as Copilot allows organisations to automate tasks ranging from product descriptions to inventory analysis. The result is a data-centric retail platform capable of connecting customer engagement, operations and analytics.

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Unlock agentic commerce with Dynamics 365

Satya Nadella, CEO,

Microsoft

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