TOP 10 – AI PLATFORMS FOR RETAIL

FOUNDED: 2016 EMPLOYEES: ~ 500 CEO: MIKE MURCHISON REVENUE: N / A

Ada delivers AI-powered customer service automation used widely across e-commerce and retail brands. Its platform enables businesses to deploy AI agents that handle customer queries across channels including chat, messaging and web interfaces.

Retailers use Ada to resolve common service requests, manage returns or provide order updates without human intervention. By automating large volumes of interactions, the platform helps organisations scale support operations while maintaining fast response times and consistent brand experiences.

ada CX – scale your customer service effortlessly with AI

Mike Murchison, CEO, ada CX aimagazine. com

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