EXECUTIVE INSIGHT
HEATHROW ’ S AI TRANSFORMATION
Heathrow Airport is implementing generative AI across :
Heathrow Airport and Eneco tap Capgemini for AI transformation Early corporate adopters include Netherlands-based electric vehicle charging company Eneco eMobility , which integrated Microsoft ’ s Digital Contact Centre platform to handle growing customer service demands . Steven says the implementation reduced agent training time from four hours to one hour and cut post-call administrative work by 50 %.
At London ’ s Heathrow Airport , Capgemini is deploying Gen AI for passenger services and e-commerce systems . The technology provides personalised assistance through AI agents . Steven says these implementations are “ providing
• E-commerce systems
• Passenger services
• Personalised assistance
• Customer support
“ We are working with Heathrow Airport to boost its customer experience through Gen AI ”
STEVEN WEBB , CTIO UK , CAPGEMINI