MISSOURI DEPARTMENT OF SOCIAL SERVICES
“ It is a bit like putting a quilt together; you still have old legacy systems, and you are implementing new modular systems. It’ s all about how you stitch those new systems together with your old systems as you’ re transitioning to that completely new modern architecture that supports efficiency and accuracy,” Toi says.
“ And it is a balance for us. DSS services over 1.2 million people on Medicaid alone with these current systems, so you must manage the level of disruption and ensure continuity for the citizens we serve. It requires leadership dedication, precision strategy, trusting partnerships and core resourcing to ensure you are committing to working through these complexities and stitching that quilt together in a way that leads to successful program outcomes.”
By focusing on a modular modernisation strategy, Missouri DSS can roll out updated modules – such as an improved online citizen portal and enhanced caseworker workflow technologies – and connect them to underlying legacy systems, while methodically replacing outdated technology across the Department. This minimises downtime, protects service delivery and ensures reliable operations.
Strategic partnerships With all good intentions, it is difficult for state governments to design and maintain a multi-disciplinary software portfolio without additional private partnerships or additional vendor support.
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