THE AI INTERVIEW
“ Most of what people imagine isn’ t limited by technology – it’ s governance and trust”
Mohsen Ghasempour Chief AI Officer
Kingfisher
A different shopping journey ahead Looking to 2030, Mohsen expects shopping habits to shift significantly, driven partly by generational change.
He reveals his own children, aged four and seven, have long been issuing voice commands to smart home devices.
“ Those kids are going to shop very differently,” asserts Mohsen.“ They probably won’ t look at products at all. They’ ll just want something fixed, which means Kingfisher needs to offer not just a product but potentially someone to fix it too.”
He is cautious, however, about how quickly more futuristic ideas, such as smart glasses automatically reordering household items, might reach the mainstream.
“ Most of what people imagine isn’ t limited by technology – it’ s governance and trust,” he concludes.“ I’ m sure plenty of experimental ideas exist in research labs that won’ t reach customers for another decade.”
aimagazine. com 27