TECHNOLOGY
“ AI AGENTS ARE BECOMING CENTRAL TO EVERYDAY WORK, AND VOICE IS WHERE AI EITHER EARNS TRUST OR LOSES IT”
Mati Staniszewski Co-Founder ElevenLabs
Real-world implications ElevenLabs and IBM’ s strategic integration expands agentic capabilities from traditional text-based systems to voice-first interactions, offering organisations premium voice options that help them deliver more effective, human-centred AI experiences.
The real-world implications span numerous sectors. Government agencies and public services, for example, must support several languages to help their constituents with vital information about healthcare, human services, education and civic activities.
With the integration of ElevenLabs, AI phone agents can converse seamlessly in dozens of languages with multiple regional accents and voices.
Additionally, banks, insurance companies, healthcare providers and utilities can provide support to more communities across key use cases including customer support, sales, employee experience and internal operations.
Orchestration, scale and enterprise governance IBM watsonx Orchestrate enables clients to build, deploy, manage and govern AI agents to help them automate workflows across their entire business. The platform connects directly to existing systems, models or automation tools, allowing for sophisticated agent collaboration and providing a scalable foundation for trustworthy, explainable enterprise AI.
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