IBM Consulting
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IBM Consulting
As a trusted leader in AI consulting services , IBM offers end-to-end solutions for strategy , implementation , and management to help businesses integrate and expand AI capabilities across their enterprise . With extensive experience in developing AI technology and solutions , IBM Consulting possesses the necessary expertise , methods , and accelerators to deliver successful outcomes .
One such example is the deployment of a conversational AI for Netherlands-based bank , ABN AMRO Bank N . V . This improved the overall digital customer experience by applying IBM Watson natural language processing and analytics to understand the customer ’ s needs at that moment . Then it automatically responds to routine queries , passing more complex requests to the right expert .
In the 2023 Gartner Magic Quadrant for Enterprise Conversational AI Platforms ( CAIP ) – which encompasses software platforms used to create , coordinate , and manage a variety of applications – IBM Watson Assistant was among the products assessed and was subsequently recognised as a leader within the field . aimagazine . com 129