In the world of hybrid working and webinars , speech and voice recognition technology is essential . Here , we look at how to tackle bias in this technology
ias e n
In the world of hybrid working and webinars , speech and voice recognition technology is essential . Here , we look at how to tackle bias in this technology
WRITTEN BY : CATHERINE GRAY
AI / ML
Driven by the era of big data and deep learning models , Natural Language Processing ( NLP ) applications within organisations have grown exponentially in terms of their capabilities and functionalities .
Now , with the ability to identify semantic meaning through the mining of a large corpus of text , NLP opens new paths to digitise company knowledge , disrupting incumbent business models . The technology can dramatically improve a company ’ s ability to discern actionable insights from unstructured data by processing and understanding human – or natural – language .
“ We see the emergence of NLP used as a strategic differentiator , where datadriven decision making that leverages specialised knowledge is used to process claims , inspect , and ensure compliance , review contracts and risks , extraction , and the repudiation of events ,” comments Ronny Fehling , Partner and Director at BCG GAMMA .
“ This new wave is important , in that these systems not only capture and represent internal company strategic knowledge , but also influence – and even automate – decisions and business processes , representing new business model change opportunities ,” he adds .
One key way NLP comes into play – particularly in the wake of COVID , as more staff work remotely , attend webinar training
aimagazine . com 41