GENPACT
Our deep domain knowledge across finance , accounting , supply chain , and core operations in various industries , combined with their technological advancements , creates a powerful synergy . This collaboration brings the best of technology and industry expertise to our clients .”
Ethical AI and human-centric approach A critical aspect of Genpact ’ s AI strategy is its commitment to ethical AI and a human-centric approach . This ensures that AI systems are designed to augment human decision-making , rather than replace it entirely .
“ Ensuring the human element remains central to any kind of AI initiative is something I think about every single day ,” explains Shibu . “ We need to implement a variety of strategies and practices to make this happen . By embedding certain practices into specific AI initiatives , both developers and providers like Genpact can ensure that the human element remains central , fostering technology that enhances human life aspects and human dignity .
“ First and foremost , we must ensure there is always a human in the loop for critical decision-making processes . AI should support and augment human decision-making , not replace it entirely . For me , it starts with focusing on human needs and experiences when designing AI systems . Engaging end users throughout the development process ensures the technology addresses real human problems and enhances user experience . Additionally , involving a diverse group of people in the
58 July 2024