MATTHIAS GOEHLER TITLE : CTO EMEA COMPANY : ZENDESK
MATTHIAS GOEHLER TITLE : CTO EMEA COMPANY : ZENDESK
INDUSTRY : CUSTOMER EXPERIENCE
LOCATION : GERMANY
Matthias Goehler is the CTO EMEA for Zendesk , where he collaborates with customers and partners on digital transformation and optimising customer experience . Previously , he led the CX practice for Commerce , Sales , Service and Marketing at SAP . His expertise lies in guiding businesses through evolving models across industries and leveraging technology solutions .
Businesses must address barriers to AI chatbot implementation Ranked # 1 for Digital Customer Service by Gartner , no less , Zendesk is a service-first CRM company that builds software designed to improve customer relationships .
As its EMEA CTO , Matthias ’ role involves engaging with customers and partners to develop strategies for achieving their customer experience ( CX ) goals , while also working with product and engineering teams to meet market demands .
154 July 2024