THE CLIENT ZERO ADVANTAGE
IBM’ s“ Client Zero” strategy involves using its own AI and automation technologies across internal operations before deploying them to customers – essentially becoming its own first client. This approach has delivered remarkable results:
• $ 4.5 billion in productivity gains over two years( exceeding the original $ 2 billion target) everything from talent management to employee movements. Tasks like promoting an employee, which used to be complex multi-system processes, can now be orchestrated by AI that navigates across multiple applications automatically.
We’ ve also implemented the IBM-er watsonx Challenge, where every employee can submit ideas for how AI could improve their daily work. About 178,000 employees registered for the 2024 challenge and 70 % of teams who submitted projects created improvements they’ re now applying to their work.
• 3.9 million hours saved through automation in 2024 alone
• AskHR AI assistant resolves 94 % of employee queries without human intervention
• 75 % faster completion of HR transactions like promotions and transfers
• 178,000 employees participated in the IBMer watsonx Challenge, with 70 % creating improvements now applied to daily work
aimagazine. com 163